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Customer Satisfaction Survey -Service - Sample
After your customer has service, why not send them an email thanking them for the opportunity to work on their vessel with a link to this form?  You'll learn invaluable information and show your customer how much you care.
This form is fully customizable. You can add, change or delete questions.
 
Date of Service Approx. date of service
Type What type of service did you have at our facility? Check all that apply.
Haul & Wash
Recommissioning
Winterization
Electronics
Canvas
Paint
Other
Other If "Other", please specify type of service.
Overall Overall, I was satisfied with the service.
Strongly agree
Agree
Neutral
Somewhat disagree
Strongly disagree
Value I received the quality and value I expected for the cost.
Strongly agree
Agree
Neutral
Somewhat disagree
Strongly disagree
Cost I was charged what I expected.
Strongly agree
Agree
Neutral
Somewhat disagree
Strongly disagree
Time The service was completed in the time I expected.
Strongly agree
Agree
Neutral
Somewhat disagree
Strongly disagree
Staff I was satisfied with the level of care and commitment shown by service staff.
Strongly agree
Agree
Neutral
Somewhat disagree
Strongly disagree
Return I will return for additional service and/or recommend your facility to other boaters.
Strongly agree
Agree
Neutral
Somewhat disagree
Strongly disagree
Type Description of vessel serviced
Power
Sail
Year Model year
Length Beam Draft
Power Inboard gas
Inboard diesel
Inboard gas
Outboard
None
Other
Engine type If "Other", please indicate engine type.
Comments
Name Optional
Contact Please contact me to discuss my service by phone or email below.
Fully customizable space available here.
- When the boater submits this form, a copy of it will be emailed to the marina personnel you specify to receive it. 
- The record of the form will also be available in your Control Panel for future reference and its data exportable as text.
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