airmanjun10

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My stay was great. Frank was our Dock Master and was extremely helpful and knowledgeable. He even took the time to teach us some knots and tying up. Will definitely come back for a longer stay.

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No help while docking. No dock master present or any staff to assist in any matters that included other boaters parking in your reserved slip while you were gone. Great area, pool was nice and hotel staff were great. Hotel is staying I arrived at night which is true of my first night arriving which I had no problem. I was there for two nights. The problem was on my second night arriving at 4:30 pm. Dock master does not leave till 6pm. Also, no matter what time arrive, you should never allow other guest to park on some else’s paid slip. Would you rent a room out that has guest already in it just because the occupants went out? Next time I recommend you have available staff to deal with issues that may arise at the dock. We are also paying guest.

Marina Response:
Thank you for your feedback. We appreciate you choosing our resort & marina. Although we're happy to hear you enjoyed our location and pool and were pleased with our hotel staff, we apologize for any inconvenience caused by our Dock Master not being present to assist. We understand that you arrived in the evening and that the incident with the other boater also occured in the evening. Nonetheless, your concerns are being addressed with our management team. We look forward to having you back with us and allowing us the opportunity to make your next visit more enjoyable.
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