I have tried to send my review THREE times, no luck!!!! One more try!!!! 80+ weather Weds, Thurs, Fri.......pool CLOSED!!!😒 Did not receive welcome package until we asked for it on Friday. We had already gone to two of the restaurants, so discounts went unused!!!
Thank you for being a returning guest and for making sure your feedback reaches us. We’re always listening and working to improve our services.
I’m sorry that the pool was not open during the mid-September heat spell we had that week. After a busy summer we were doing some maintenance on the pool filter system to ensure water quality. I remember talking with you when you visited the office and the conversation we had about the restaurants. I’m sorry you didn’t get the VIP discount card till after you ate at some of the restaurants on the card. As you may recall, when I processed your Boat US discount through DOCKWA, I added an additional discount in consideration of savings you may have earned using the card.
Thank you again for your feedback and I hope you will come visit us again soon!
Brian Aufiero, Assistant Dock Master
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