brendav

🎉 Reputation: 60
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Beautiful location and grounds, great amenities, outstanding staff!

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The pool was very dirty and there was no one checking to see if people at the pool were guests, the restaurant was empty but took over 2 hours to get food for 4 people and they failed to make one of the dinners, the electric went out several time, the restrooms by the cafe were out of service and there was no air conditioning in the restrooms by the pool. Management was told of the issues, but did nothing.

Marina Response:
We are very sorry that you were disappointed with your stay. I am unaware of the issues that you mention in any recent time. The pool has truly been beautiful, food service has been quick and with lots of positive feedback and our bathrooms have not been out of service. There have been a few occasions where our generators are switched and the power is off for less than 20 minutes. We try to keep the inconvenience to a minimum. I can only think that perhaps you were here earlier in the season when we were having problems with the pool and some plumbing issues. Those have since been resolved and again I'm very sorry that your stay was affected by them.
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Very expensive for very few amenities, showers needed to be cleaned, no hot water

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Beautiful, well maintained marina, professional attentive staff, we had a great stay!

Marina Response:
Thank you for choosing Saybrook Point Marina; we are glad you enjoyed your stay and hope you return soon!
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