dsholes

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No information was provided by the Dockwa confirmation email that marina staff leave at 5:00pm. So when I arrived around 5:30pm there was no one around and I had no idea where to go. Luckily other customers assisted me, fave gave me the door codes for the facilities and the power was on, and I borrowed a nearby water hose. I called the 24-hour number several times and left a message but no one replied. It all worked out in the end but not a great customer experience for a first-time visit.

Marina Response:
I apologize we were not available for your arrival, we have some great customers here so I am glad they were able to help out. Your information has allowed us to better serve our customers, thank you. Look forward to accommodating you on your next visit. Respectfully, JEM Staff
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