very friendly dock staff...although when I made my reservation 6 weeks in advance they called me to say that I should arrive after 5 as my 74 footer needed to be on the fuel dock to get 100 amp power....when I arrived they switched me to another T head...tried to use 2 50's with my smart splitter...voltage so low at dock the boat kept faulting...had to run the generator all night after they refused to move me to the fuel dock...they said there was no room...I had no standing despite my 6 week in advance reservation....not a great experience
I would just like to respond to eagles81's review because I do not feel that it is fair. When the customer called to make a reservation he inquired about the type of shore power available at our marina. I informed him that we only have 208 three-phase power on our docks. His vessel needs 220 single-phase and he replied that it should work.
We will "always" do whatever we can to provide the best customer service to any and all of our customers whether annual, monthly or just passing through. If there was anything we could have done for this customer to make his experience better we would have.
We feel terrible that eagles81 did not have a good experience and if they ever would like to give us a second chance, we would offer them a free night's dockage.
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