fotgetaboutit

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We looked to rent a boat from a company located at this Bahia Mar West Marina. We found the marina had dogs running around with no owner present. A large dog charged us when we got out of our vehicle to check out the boats. Apparently it was the dock masters animal. The dock master acted as if were a joke and didn't not put the animal on a leash. We found other major issues like restroom access and parking. You may want to find another location other then Bahia Mar West for you and your family rent a boat safely.

Marina Response:
I want to personally apologize on behalf of Bahia Mar West Marina for your poor experience with us! We are a family owned and operated marina and strive to provide a wonderful experience for all with a safe, comfortable, and family vibe. We try to support locals and work with other small businesses. Some of which are boat rental companies and although rented boats may leave from our marina, they are separate businesses who we try to remind of our guidelines while on the premise. We don't enjoy receiving any complaints, especially ones due to other businesses making us look bad. Our dock master doesn't even have a dog so we would love for you to give us a call sometime to further understand your experience and find out which company you dealt with so we can reach out to them for improvement. As for your complaints with us, we are working improving parking and we recently switched our restrooms to be accessible only by a code provided to guests and members to help resolve complaints and improve cleanliness. However, we do apologize for any inconvenience. -Aubrey Petrat Manager
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