The day prior to our arrival we received an email stating that the marina would be closed at 3:00 PM on the day of arrival "due to weather". We had no alternative. The marina provided facility access codes over the phone but indicated there would be nobody around when we arrived. This is crazy. Because it was windy when assistance docking is needed most they decided to go home early?! To the credit of the staff they arranged with a local business to have someone on hand to help us. We arrived 40 minutes after their early closure (4 hours before the schedule). Since nobody was around that evening and the next morning the bathrooms were not maintained and supplies were not replenished either. Bad decision on the marina managements part.
I apologize that you did not enjoy your recent experience with us. Just to clarify, we did not send you an email indicating we would be closing early the day PRIOR to your arrival. We did however, notified you the DAY OF your arrival when we received notification that there was a small craft advisory.
We tried to accommodate your arrival by making arrangements for someone to assist you when you did arrive and I apologize if that was not sufficient.
As our website and signage states, there are times when we adjust our hours based on weather and activity and we always communicate those adjustments to our boater’s as soon as possible.
As for the restrooms, we do not have 24 hour bathroom attendants on staff, however, we do clean, sanitize and replenish the supplies several times throughout the day.
Again, I apologize for your experience and I appreciate you taking the time to review our Marina.
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