Surprised and happy to get a virtually short notice reservation. Phone contact was pleasant and upbeat. On arrival, three professional staff made the approach and dockage on a very windy day stress free....made me look good at the helm. The docks are very stable and clean. Lots of interesting harbor boat traffic but the no wake enforcement makes it very comfortable even at busy times. We were right in the heart of historic Marblehead. Need I say more. Will put Marblehead on our cruising itinerary every year!
We had a wonderful three days at the Black Dog. The staff was, as always, very helpful and eager to make the stay as good as possible. My only suggestion would be to make the dock a non smoking environment. Depending on the wind direction, the smoke is unavoidable. Especially annoying while sitting in or on the boat. Of course, more unhealthy for those smoking but their choice. I prefer smoke free as do most people.
First let me say, it was our first visit since the new owners took over. It is a beautiful marina; great docks and facilities. I do have to say however, that aside from my telephone interaction, which was very friendly and accommodating, the staff came across as distant and unfriendly. Not rude per se but awkward when expecting eye contact or a hello. Comparing this customer service approach to Nantucket, Wentworth by the Sea or Chicks Marina, all higher end destinations illustrates the difference in atmosphere. Also, after scheduling a pump out and being “ first on the list”, it did not happen. I mean these comments to be constructive. Looking forward to visiting again but hope to see a more welcoming and positive staff.
Always love Cuttyhunk. I would strongly encourage the Dockmaster to lower the electric fee for boats staying a few hours to eliminate, or better still not allow the running of generators at the dock.We listened to and smelled exhaust for the better part of the afternoon rendering our cockpit useless while the boat owner and family went to the beach and took dinghy rides. Not cool.