kallardt

🎉 Reputation: 45
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Speedy, polite and effective service.

Marina Response:
Thank you for the feedback! We are happy to help and pleased to hear you had a pleasant experience.
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Im sure there is a reason, but it eludes us. Since we are paying Seymours, We would have thought that the Seymour launch service would be willing/able to drop us at CYC dock from our mooring. They instead took us to their pier across the harbor from CYC and we needed to call CYC to come get us. CYC was willing to return us to our Seymour’s mooring after our dinner. Not customer centric thinking on Seymour’s part. Wasted a half hour in the humid heat from quality social time.

Marina Response:
We are sorry you were disappointed with our launch policies, please understand that our launches are USCG authorized to travel to and from our dock only and for this reason the policy is in place. Seymour's prides itself with knowing we hire the most highly qualified and trained Launch Operators on the harbor and for this reason won't bend the rules for one guest. We hope that this policy wont deter you from visiting picturesque Northport again.
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Great service from a well knowledgeable staff. Dock hands were careful with our boat, professional, courteous and swift with service. The pool was clean and pleasant. My go-to for future stopovers in New London.

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Great service. Came in afterhours, at 2030hrs, but dockmaster was monitoring the radio and took care of us. Nice!

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