ksomes

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A Favorite "Must Stop" . We look forward to our stay at Safe Harbor Port Royal Marina heading south as well as returning north. The facility is terrific and the people are just the best. Michele and her staff great us by name and bend over backwards to ensure a safe and enjoyable stay. It's a short walk to CVS, Piggly Wiggly, ABC Liquor, and a fresh fish stand. We love the restaurant at the marina as well, and will continue to include Safe Harbor Port Royal Marina in our travels on the ICW.

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We arrived at the marina at noon and spent an hour circling outside the marina trying to contact the Dockmaster. It was a Saturday, so no one was in the office but the recording said a Dockmaster was on duty 24x7. We tried 3 different radios using both Channel 16 and their channel 68. Also tried calling and left a message on voicemail. Finally after 1:00 PM the Dockmaster answered the phone and said his phone had fallen in the water and he just got the replacement. He acted surprised when I said I had tried for an hour to contact him by radio, but offered no explanation.

Marina Response:
We apologize for the inconvenience. The dockmaster was correct to tell you the cell phone was deep six, dropped in the water. I spent three hours on Saturday at Verizon and Best Buy trying to find a replacement. The dockmaster was embarrassed that he did not respond to you timely and he had no explanation with the no radio response because he did not hear you hailing him on the various channels. Again, we apologize, and will be looking into our radio equipment. A big THANK YOU for staying the night with us. We truly appreciate your giving us the opportunity to be of service. Happy safe cruising to you and your crew!
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