mwkuzel

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It is always good at St Pete Marina. Extra nice and helpful staff and very decent facilities. However the new reservation system Dockwa leaves much to be desired. Having to wait up to 24 hours for a confirmation is wrong. I used to be able to call the marina from the middle of the bay and they could tell right then and there if there was a vacancy. Or not. So I went online and did the reservation request. Now, it was getting real close to 24 hours later when I decided to call the marina directly. I mean if it was full I could stay at Marjorie Park Davis Islands and see fireworks. So a marina person lady was saying welllll,,,, we will have to see if there are any cancellations and such and that the transient dock was for 29 ft and up. (I'm 26') . So I asked at least call and tell me if I cant come so I can make other plans and she did call back within the 24 hour window and say they could put me in a slip instead. Great joy for real. We shared an end dock with another craft about the same size. Kind of tight but ok. But the transient dock had two boats on it and 350 feet of open space. It just made all the drama and waiting seem unnecessary unless a dozen boats had cancelled all of a sudden on a beautiful July 4th. This is the electronic age, the system it should work faster and be more accurate. I mean, I can call a hotel and know immediately if there is a vacancy. Is Dockwa charging the city for this inconvenience? I like talking to a dockmaster, not a website.

Marina Response:
Good Morning Mr. Kuzel, We are disappointed that you did not have a good stay at the St. Petersburg Marina and sorry that Dockwa was not what you expected. Please feel free to call us direct and we can always make a reservation for you. It will go through Dockwa, but the confirmation will be immediate. For safety reasons we do not put vessels on the transient dock, less than 29' in length. We do our best to find an empty slip or seasonal slip, for smaller vessels, so we may accommodate as many visitors that may want to visit our great city. Please feel free to call me anytime. Sincerely, Joan McGowan Marina Operations Supervisor 727-893-7329
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