Five-Star service from the marina staff!! Everything in top-top condition, including the small restaurant and bar which was recently remodeled.
We booked on Dockwa. Got our confirmation, and I followed up verbally a day before heading to Key Largo. As we approach (5 minutes out), I tried to hail on 16 several times. No answer. Someone else answered me and told me I should call because they do not monitor 16. I called the number, and got an answering machine. Had to put the yacht into neutral and figure out what to do. Five minutes later, I called again and got someone on the phone. I told them the name of my boat and that I need directions to my slip, and they said that they didn't have anything for me - no record of my reservation. After some back and forth, I provided the Dockwa confirmation number, and then they realized they didn't use my yacht's name on the reservation, rather the boat Manufacturer! I asked for my slip assignment, and directions. She couldn't give me any directions (but it is a very small Marina and it was easy to find). They do not have any dock staff, so you will likely need to dock without any help. The person in the office did come out after I asked that someone help me when I arrive, and we were able to toss our line, but I think it would have been smoother if my wife would have just jumped to the dock with a line in her hand. We asked where the electrical hook up and water was, and the office manager did not know. We found out (after the office closed) that there was a gate code needed to leave the premises (and gain entry). No one gave us any info. This is not a "real" marina in the sense of most of the others. They have docks for large yachts (ours is a 53' Hatteras) and can accommodate even larger. Price was inexpensive. So, you get what you pay for.
The entire Marina team provided outstanding customer service. My boat was tripping their new pedestals and they immediately found me another slip within the marina. When I ask them to temporarily move back to the first slip so I could troubleshoot they accommodated me immediately. The whole team is top notch