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raypurdy1

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I reserved a slip on May 1st as a transient boater for 4 nights. We brought the boat from Grand Haven Michigan for a long weekend in Chicago. I purchased gas and reserved a slip expending over $1,000.00 in your marina. I expressly requested a stern starboard side dock. I received an email with the dock reservation and slip assignment. Upon our arrival the slip, G-41, was in fact a stern port side dock, the exact opposite of what I needed and requested. Not only was the slip the wrong type but on Friday pm, after a day of boating, I came back to the slip only to find another boat in my assigned slip. All of my lines, shore power cords and water hose were unceremoniously dumped in my dinghy. My dinghy was secured to the dock by wrapping one of my lines around the outboard tiller arm!!! Fortunately the marina staff were still working and informed me that the slip your staff had assigned me in May was now sold to a seasonal boater. I received no notification of this prior to returning to the marina on Friday. If we had returned after hours what would we have had to do? No slip and no recourse even though the slip was paid for!! The office staff finally after 2 hours, provided another slip which was once again a stern port side slip exactly opposite of my request again. All in all this was the most egregious customer service I have ever experienced in 30 years of boating. I have been a transient guest at your marina several times in the past due to the location and facilities. This trip was horrendous. You should investigate and counsel the Harbor Master that is supposed to be overseeing the marina and insuring a safe and enjoyable experience. I experienced quite the opposite. Raymond Purdy [email protected]

Marina Response:
Hello Raymond, thank you for taking time out of your day to write this review. We sincerely apologize that you did not have a positive experience staying here at Burnham harbor. It was our mistake that we did not update your slip assignment prior to your reservation, since it was assigned to a seasonal slip holder that week. While we try our best to accommodate everyone's requests, especially the specific docking and ties, we are almost at full capacity for slips 40ft and up. Because of this, we only have a few slips available and with additional requests and other reservations, it provides us with even less options to assign reservations to. Again, we apologize that you had a difficult time with our staff and that your experience was not better. Our harbor master has been notified of everything involving this situation. We hope you do consider coming back to Burnham in the future, and we will work with your specific requests to ensure you have a great vacation and reservation here.
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