We booked this marina because we wanted a more premium experience which we thought would be reflected by its very high price. We found the staff to be extremely inattentive. Several members of our party let the staff know that there was no toilet paper in the men’s bathroom for three days in a row, and it was never taken care of. It became so bad that other guests had begun using paper towels instead of toilet paper and throwing it on the floor creating absolutely disgusting conditions. On the third day, the toilet paper dispenser had been ripped off the wall by what we assumed was another frustrated guest, and it was still laying on the floor, empty of course when we left. These kinds of conditions are absolutely unacceptable, especially given the exorbitant prices Champlin’s charges per foot. We came in with high hopes for the new management and we’re extremely disappointed.
We stayed overnight with our boat India, and the accommodations were excellent. I want to give a special shout-out to Alex who went above and beyond for us both days of our stay. Alex checked on us multiple times, was extremely attentive, and even helped my wife and I book our next trip for our anniversary. Thank you Sag Harbor Village Marina and Alex for making our visit go so smoothly.