There were 2 issues. The first mooring we were assigned to was still occupied. The second mooring had the lines all twisted underneath the ball.y husband hurt his shoulder trying to pull it up. The man on the service boat gave us no assistance. He said he had 2 other boats that he had to bring to their moorings. He never returned to find out if we were ok We were then assigned a 3 rd mooring. I would say we would only say 3 stars.