tiffanyrainey

Hello Tiffany, thank you for your feedback. We apologize for the gap of communication. Unfortunately there are times messages are not seen or are unnotified, There was no cancellation request or refund request submitted by you which also didn't allow us to see your change of plans. Fortunately, our cancellation policy is very flexible. We have never denied a refund. Went ahead and refunded your reservation. Please note our office number 310-374-3481 Mon-Fri 8:30am-5:00pm should you not be able to reach us through Dockwa. Please let us know if anything else us needed, or if you would like to book a future stay.