ziadkablawi

Bridgeview Marina Sarnia.
Regal 265
🎉 Reputation: 5
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Today I had the worst experience at this Marina. An employee, don’t know her title, hung up the phone in my face when I asked for my 50% refund on my deposit. I strongly don’t recommend using their services. Very unprofessional with lack of customer service. I had called to check if I would get any refund on my deposit and was assured that a 50 % will be refunded to me via cheque. This was told to me on a phone conversation by another staff. Based on this information, I decided to cancel my slip reservation and paid for another slip somewhere else as one became available. I received an email from regretting to inform me that I will not be getting any refund. This is ridiculous.

Marina Response:
We adhere to a strict workplace violence policy which includes any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. In your case, our refund policy is clear and you were not entitled to a refund so you became threatening and violent towards our staff. We simply cannot tolerate such behaviour by our customers. We regret that you were unhappy with our policies but we stand by them.
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