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We love Elk Rapids. The staff is great and always busy doing something. We had one mix up while we were there when we scheduled a ride to a local restaurant at 5:15 pm and the office decided to close at 5 pm without telling us. Had to cancel our reservation. The harbor master felt very bad and did apologize. If you advertise that you are open until 8 pm you should find a way, with reduced staff, to stay open until 8 pm. Overall our trip to Elk Rapids was great. We will try it again.