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We tried to contact the marina on 9 and we were told to try 72. On 72 they said 69, then 10 and 9. They never responded for three days on the vhf so we called the phone number. For two days we called, three times total, and got no answer and the message box was full. We finally tied up to a dock where someone came over and gave us a hard time about dropping people off. They promised they were monitoring 09 but no one ever responded. They were unfriendly, rude, and totally incompetent. The Launch service was a separate business and they responded promptly but they were far overworked and it was extremely difficult to get on and off the boat. Overall Vineyard Haven Marina was probably the worst marina I have dealt with so far in all of my travels. Totally unacceptable.