Report Review
2021
My review from 2018 still stands. The staff was extremely helpful as we pulled to the fuel dock to take on diesel. They have a high speed fuel pump so fueling went quickly. They suggested that we move the boat a short distance along the same dock to save having to shift to another dock. Unfortunately, the electrical problem from my last trip recurred. The marina apparently has 3-phase AC power on the fuel dock and it is inconsistent with my inverter which wouldn’t recognize the power and would not charge my batteries. So, we ended up moving to a different dock with single phase power and my inverter behaved properly. I’ll remember this the next time I stop at Shady Harbor. The marina owner even came down to the boat after we moved to ensure that everything was satisfactory.
I want to point out again that the showers are clean and well equipped. I’ve been frustrated at most of the places I’ve stopped at 5his summer by the lack of adequate shower facilities. Shady Harbor’s showers are among the best we’ve encountered.
I also want to credit the manager who called me well before we expected to arrive to go through determine my tie-up side preference and to suggest pumping out and refueling before we moved to our permanent slip.
One suggestion, if you can, plan your arrival for slack tide. The max ebb and flood currents exceed 3 kts - making docking a challenge.
2018
Dockmaster responded promptly when hailed and met us at the dock to assist in tying us up. Restroom and shower facilities are clean and nice. WiFi reception is excellent.
My biggest compliment, however, goes to the marina owner who personally helped me troubleshoot an issue I had when trying to take on shore power. It turned out that the problem was not intuitively obvious but was on the marina side of the system. The owner came up with a work-around that provided my boat with power without having to move to a different slip. The owner spent at least an hour with me, right at the end of the work day, as we solved the problem. This is the kind of dedication to customer service that makes a marina outstanding.