We made a reservation on Dockwa (great service) and were expecting a nice visit. About 2 hours out started to try and call them to confirm and find out where to go. No one answered the phone. Made sure that I had the right number from their website and I did. Tried to call on VHF 9 and was told by another yard that they do not monitor any channels. Went to the dock and finally found someone to tell us where to dock. Docking was hard. We are a 34' sailboat that does not back up easily. After many attempts we finally made into a terrible slip. Going out was worse as there was no way to get out without hitting other boats. The people were ok when you could find them. The showers looked good, but require quarters to run. The food from the dockside cafe was good. We will never go back.