The staff was very friendly and accommodating. I was very disappointed in the dockage spot they placed us in. It was very difficult getting on and off the boat. The ladder that was attached to the dock was broken and the lighting was nonexistent very dangerous. When I made the reservation I did indicate that I did have some physical issues and would like a floating dock, unfortunately none were available but I was told that I would not have a problem because the stationary docks have very good ladders.