We stopped here in route for fuel on the way back from Key West to Palm Harbor. They basically acted like they would rather not bother with us. Fuel pumps were under a tarp, so not obvious where they were. Staff on radio were very unhelpful. No one came out to help us until I basically pleaded with them on the radio. Strong wind and current flowing away from dock made docking a pain - again, if only the staff coulkd have bothered leaving the AC to come lend a hand. We would only stop here in the future if it were an emergency.
We spent 3 nights at the Galleon last week. Very nice facility: clean, friendly helpful staff, constant security over dock area, nice pool (except water temp was hot), nice showers and bathrooms. Not cheap, but not bad considering you are in Key West and close to Duval Street and all the activities. A big plus are the floating docks - no worry about spring lines, etc. You have a finger dock on either side of your boat.
Overnighted with them on 7/14/11. Extremely helpful dock staff - they were quick to grab a line and help with docking/tieing off. Note that this is a relatively small marina - we were able to tie off alongside the outside of the main dock, so getting on/off the boat was easy. If you end up on the inside at one of the regular dock spaces, it may be harder to get on/off (no finger docks). They have a shuttle service to local resturants. Overall we were very pleased and would definitely return.