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Came Friday late afternoon and missed the close of the office at 3p. Were not able to get in touch with Dockmaster for access code for facilities even on Saturday until a big mega yacht came in to dock. Dockmaster appeared for their docking and we got the codes. Nice facilities but over all we did not feel very welcome. Very busy and crowded.

Marina Response:
So sorry this happened to you. We are new to Dockwa and our business is growing faster than our staff is. We are already addressing this situation so we can make sure someone is available to help people coming in on the weekends. We are also going to add the access codes to our welcome email. We appreciate your feedback and use it to constantly improve our facilities.
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Wonderful job of welcoming and taking care of cruisers. Coffee and Maine blueberry muffins out to the boat was a treat.

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1. Mooring was outside the break water and was rocky. 2. Vineyard Haven Marina does not offer facilities to boaters on moorings. As these points were likely provided in some reference I should have look more carefully to know what to expect. 3. Town dock facilities are available for a fundamental shower but there was only of two showers operating and a wait was typical.

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