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gblaesser

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Harbormaster (Andrew) was not allowing us to pump out our almost full black water tank. I told him repeatedly that it may overflow at any time (a biological hazard). He said, unless we buy a full tank of gas, we are not allowed to pump out. The gas dock was completely empty and I was being accommodating to come into the dock at any time to avoid loss of business. I even offered to purchase some gas, just not filling up my entire 150gal tank. Plus, we were staying at a slip for two nights. I found this extremely unprofessional and frankly illegal, as it’s mandated by federal law to have free pumpout services; never in my 20yrs of boating have I had to purchase gas to get a pumpout. This policy needs to be changed and Andrew needs to read up on boating laws.

Marina Response:
Thank you for your review. Unfortunately we only allow vessels to conduct pump outs on the fuel dock on as as needed basis and as a last resort. We have two other pump out locations in the harbor, one of which we offered you and you refused. In the State of MA it is unlawful to conduct a pump out on a fuel dock except for in smaller Marina's where pump out locations are limited to fuel docks only, so we make every effort to have pump outs done at other locations for safety reasons. I am unfamiliar with any federal law that states free pump out services must be available at every Marina. We hope you will visit us again soon and we apologize for any inconvenience we may have caused.
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