I've never had a problem and in fact I tip my hat off to them. They've always treated me first class. Last year I had a personal family crisis and they really took great care of my boat during Hurricane Sandy. I didn't even leave them my keys! I'm Still not sure how they got it out and kept it safe but they did. Anyway, I think they do a great job and I highly recommend them. They're in a great location too (3 miles to great fishing) and very close to the hook. If anyone's looking for a Marina in the Keansburg, NJ area, call them (732-787-2139) and ask for Patty. Tell her Ken B. referred you. I've had my boat at sub-par marinas before, trust me they are not one of them. They do an excellent job there.