This was our first time docking at Payne’s. Everything was wonderful! When you’re there, you immediately feel like family, and there are so many friendly people. The dockhands were super helpful too. Thank you for an outstanding experience! We will be back for sure!
Even though I had booked this reservation with plenty of notice and my husband had confirmed the details a couple days in advance, there was not a suitable place to dock our 44ft boat. Additionally, the dockhands directed us to a spot where we hit a rock, and it damaged our props. I had told the dockhands that the water was not deep enough, and they assured us it was. They wanted to put our 44 ft boat in front of another boat with 12 feet of dock space available. To say I’m disappointed is an understatement. I’m livid. We had just spread my mom and grandmother’s ashes at sea and had 14 people aboard that we needed to get to shore. After a beautiful emotional ceremony, all we wanted to do was spend the day on the island with our loved ones. Instead, the only thing we will be spending is a grand or so on having our props fixed. I contacted the marina via messaging through Dockwa where I asked for a refund and asked them to call my husband. They issued the refund, but have yet to contact us to even attempt to rectify this situation.