We stayed at the perry (which needs a serious overhaul on their guest services) from the 7/6-7/10. The best part was that we were able to access our boat right from our hotel. There was no boat landing, gasoline, or ice available the whole time we were docked at their marina. The nearest landing is 1.5 miles away and they don’t warn you of the shallow waters through these channels! From management all we got was excuses, and not, “I apologize, how can we make it better?” Instead, we had to get gas from the marina over called Ocean’s Edge. They had gasoline cheaper, ice and a very helpful dockhand that opened earlier than this marina. The website also states they open at 8am, when they don’t open until 9am. Makes it harder for people to go out early if they wanted to.
Missz, we're so sorry to hear your recent stay was not the typical 5-star experience we are known for, and strive for, with each and every one of our guests. We take all feedback very seriously and want to assure you we appreciate the time you took to share your experience so we can address each of your concerns, as well as grow in our day-to-day operations. From the initial conversation and booking, we do our best to convey the location of the closest boat launch and the shallow waters of the Key, as well as include approach information on our website and in guest communication like the reservation confirmation. To continue to improve upon this process, we've shared your feedback with our team to ensure we're enhancing this part of our reservation procedures. As you mentioned, we don't currently serve Rec-90 (only Diesel currently) due to renovations with our above-ground tank which unfortunately was placed on hold due to the pandemic and the upcoming hurricane season, but we do have ice available for pick-up and dockside delivery. Lastly we are open at 8am, but sounds like we missed you or there was a miscommunication somewhere along the line which we take full responsibility for and deeply apologize your stay was impacted as a result. We would love the opportunity to learn more details, address any outstanding concerns, and hopefully welcome you back to experience the typical service and destination experience we are known for. Please reach out at your earliest convenience to our GM at [email protected]
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