The dock hand was right there to assist when we came in, helping to tie up the boat. We had a nice lunch, all the staff were wearing masks, and customers needed to wear when ordering. Just one caution. If you have a large dog (ie 90 lb German Shepard) you have to life the dog up to the dock and it can be a challenge, and then walk along a thin walkway above the water. We managed fine, just takes some maneuvering. Nice staff, fun place to dock along the river in Chicago.