Sailing from Scotland to New Zealand and did small refit at GIBY Sept 19. A very professional and capable team, owner hands on and has recruited a fabulous team. Peaceful location and GIBY team could not have been more helpful. Offered well thought out alternative solutions to suite my boat and ocean sailing requirements and met tight time scheduled. Could not speak highly enough of this team, it was a pleasure to be one of their customers.
Pauline! It's so good to hear from you. We think of you often as you make your way toward the Pacific. We look forward to hearing your sea stories and to receiving pictures of your boat in faraway and exotic locations. It was our pleasure assisting you in preparing your boat for this leg of your journey. Please keep in touch!
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NoReportLoved the town of Marblehead, visitor mooring we'll maintained but very rolley. went along side for water and tried to find harbourmaster - (who is now in different building) but no face to face, only communicated by email. It would be alot more pleasent to actually see someone. No help with lines just instructed by email to leave the dock! Shame as all other American harbourmasters I have met have been very welcoming, present and helpful.
I am sorry you had a bad experience. We have been in the same building for over 5years now so I am sorry if there was any confusion there. I as the Harbormaster was called out to assist other matters so I cannot always be present but did speak with you on the phone to help resolve reservation payment. As for assistance at the dock, we as a crew did not have a reservation to expect so the crew was unavailable to assist. I can assure you we always offer assistance to our reserved dockage guests. You where only asked to leave because you had requested to come along side to retrieve water. After 4 hours you where still along side and due to the high demand for our docks that extended your visit. I hope this explaination will provide you with a more welcoming and pleasurable visit next time. Your comments help us be a better facility.
Thank You
Mark Souza
Marblehead Harbormaster
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