Our transient dockage stay here was a pleasure. We were greeted and taken care of with first class service! During our stay, we also needed boat repair service. Let's face it...nobody is happy spending money to get their boat repaired, but when you have to, you want to feel that the work was done correctly and be treated by the service staff with respect and professionalism. I have a 54' searay and recently had it serviced at Rose Marco River Marina, and that is exactly what I experienced! It cost me $4600, but the service writers kept me in the loop by communicating the progress to me almost daily, and they were courteous and professional. I had the bottom painted and boat detailed, as well as some repair issues with the trim/tilt, and other misc repairs. The whole job was done within 10 days and the work was done right! I don't know what happend with you there "PirateTom", but my experience was the complete opposite. Perhaps they've made changes and improvements since you were there. I didn't like spending the money, but at least they left me feeling like it was worth paying the price for the quality of work that was completed! This is a first class Marina!