vmaks

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Staff very helpful. Concerns about a reservation were put to rest by the Harbor Master, he was so helpful we decided to not even try to get into the municipal marina,though it would have been cheaper. People around our slip very friendly and welcoming. Walstrom had free BBQ,free laundry, free coffee in the show room,free electric car to use,bikes can be stored inside. The bathrooms are a bit dated but clean. Boat repair and town all in walking distance,or take the car.

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Bathrooms were filthy, clubhouse was below par, there was no informational map to the grounds (i.e. you are here......this store is located here,etc). Dockhands were great- polite, willing to do anything,etc. No bikes or vehicle to get around. They said some are coming but a $25/day charge. At the price you pay for a Pvt marina you would think they would offer equal or more than the municipal marinas in the area.

Marina Response:
Dear VMAKS, Thank you for taking the time to post a comment about Bay Harbor Lake Marina. We apologize for the experience that you had here. We strive for excellence and have taken corrective actions to address your concerns. The high volume of traffic that we experienced during the Fourth of July week contributed to the bathrooms not being as they should. Going forward our Dock Consultant, Harbor Master and all dock hands will monitor the bathrooms to ensure cleanliness and serviceability. As for a map, our dock consultant spoke with you and your partner at length and gave you a boaters welcome packet that had both a map of Bay Harbor as well as a map of the surrounding area. We have also placed a map holder on the wall next to the marina bulletin board at the Harbor Master office. The bikes have arrived and we are happy to report that they are free with a $25 refundable deposit. As an open resort that is not private we are very proud of our facilities and amenities. Our marina has received many awards and accolades and we hope that you endeavor to come back and experience all that Bay Harbor Lake Marina has to offer. Regards, Jerry Smith, Dock Consultant
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