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This is a great town but the marina is slipping. We have stayed there at least once a year for the past 5 years but it seems the marina is becoming an afterthought to the hotel and restaurant. When we arrived no one was monitoring the vhf and when we called the contact phone number we had to listen to a long automated recording addressing everything but the marina. Once we finally got to speak to someone it was hotel staff that could not help with slip assignment and you can forget about help docking. We were transferred twice only to get cut off and had to call back and go through the same automated recording only to be cut off again. This was pretty irritating since we had spent the last hour trying to out run a storm, which we did only to wait 30 plus mins idling around trying to get a slip assignment. We were finally told to go anywhere that looked open and of course by this time it’s raining sideways and blowing so we dock without any dock hands anywhere to be found. Similar situation last year, could not reach anyone but a hotel clerk that is not much help with marina issues. It’s probably not there fault but the bridge is under construction and the noise is very loud. We tried to go to the pool but you could not hear yourself talk 3 feet away from each other. This should be noted on their website and when booking slips. Come on Smithfield Station, at one time you had your stuff together, let’s see it get back to little more boat friendly. We have been going there since 1997 so I’ve seen you do better.