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I was dissatisfied with the service at our recent stay. We have been loyal customers to the boat basin for over a decade with 3 different boats, and have never experienced the lack of care that we did this past stay. We stayed 3 nights on the second leg of a weeklong boat vacation traveling with another family on their boat, both of us with young children. We both requested to be located next to or near each other at the time of our reservations about 6 months ago in February. We called earlier in the week to make sure the note was relayed from Dockwa to the dock staff, which they confirmed and said shouldn’t be a problem. When we arrived at the same time, our slips were located on opposite sides of the marina. We talked to the dock hands and they said there was nothing they could do. Our friends boat had both adjoining slips vacate the following morning so we asked the dock staff if we could move next to them to accommodate our young children playing with each other, rather than opposite sides of the marina, they said they would look into it. When I asked politely an hour later if the move could happen to a dock hand outside the dock office, while I waited I heard an older woman in the dock house who appeared to be running the operation, not realizing I was standing outside the door, say to the dock hand “ it’s too effing hot to move boats around today. Give him the runaround and tell him we cannot do a move.” I stood there for another four or five minutes waiting for the dockhand to return knowing fully that they just didn’t feel like doing anything and were extremely rude about it allowing me to overhear it from 5 feet away. When the dock hand returned he said they couldn’t accommodate which I asked why not, he said the other boats going into those slips are larger boats and wouldn’t fit into my slip so they couldn’t make it work. Much to our dismay, returning to the docks that afternoon a 34 foot sea ray and 36 foot center console were occupying the adjoining slips to our friends, both of which are shorter length and similar or smaller beams than our 37 foot boat. Not only was this extremely rude on their part but the demeaning and lazy attitude when we could’ve moved our boat ourselves without any issue and would have been to our satisfaction, instead they lost two customers for future reservations. In addition, the Dock hands were dragging large extension cords up and down the dock from the dock house the entire stay, hooking up Boats that we’re not functioning properly on the local shore power stanchions, so there were four or five heavy cords laying out on top of all the docks running throughout the marina that everyone including kids had to navigate over and around. I think after our stay in other marinas days prior, we could not be any more dissatisfied with the service we received from the Boat Basin and most likely will not be returning after spending at least once or twice there every summer since 2010. It appears to be extremely poorly managed and zero customer service in a service industry which is unacceptable, considering we made the reservation six months prior, called again to make sure it was noted, and would have taken no effort on their part to allow us to move to an adjoining slip to accommodate our families vacation. I hope this information is relayed back to them on losing future customers and am very disappointed with the lack of customer service and rudeness for a slip that cost a lot of money and was part of a well planned vacation on our part. I would have understood if larger boats truly did occupy the adjoining slips but after seeing the smaller boats it was very clear they just didn’t feel like putting any effort in to accommodate some thing that was noted in our reservations and went further by basically saying to lie to us.