I was surprised by sloppy unprofessional service.
First, I was surprised by invoice amount, then told they needed CASH or wire transfer NEXT DAY. This was not a trivial amount I was lucky to be able to comply.
Second, I paid for propeller shaft straightening, but there is wobble on port side propeller shaft at dripless housing (it is obvious compared to the starboard which is dead on). I had specifically asked for 2x backup seals on each shaft--there is only 1x per shaft.
Third, upon picking up boat, there was small black debris covering the rear sundeck carpet. Surprising to me since I had paid for polish, brightwork and wash and assumed this meant I would have a clean boat. Since receipt of boat, I have personally rewaxed several missed or scuffed locations and either the brightwork was not done altogether, or was done so poorly it might as well have not been done.
Fourth, the interior and carpet have new marks, oil, and grease shadowing that now has to be addressed.