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Very unhappy. Clearly understaffed and totally unreliable with service timelines.
A month into the season and my boat is not in the water for Memorial Day weekend. The slip rental is supposed to start on May 1. Despite being able to operate the boat in the fall and having the team do a considerable amount of work over the winter (without everything being put back together yet as of this week), today I find out about a new purported problem that will delay launch. Even if this is the case - even if my engine was total trash (which isn't the case) - I should not be first finding out about it a month into the season after having proactive winter work done.
The marina is becoming "closed" without letting outside vendors/mechanics do work on the boats there. I shudder to think how much time I'll waste dealing with unreliable information and delays. The marina was already unhappy that I had someone put a sound system in (which took less than 2 weeks and was on time). When would the marina have gotten to that - October?