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I was forced to pay for the facilities/resort fee but never used any of it and they never provided a check-in process to provide a gate key so we had to walk around to another gate. Also, we rented a car and they would not allow us to use their parking services - after complaining, they allowed us to park at their golf course 5-minute walk away (no security, open to weather). Basically don't expect Bonvoy service with the hotel (I'm Platinum Elite and they would not even look me up) - you are 2nd class guest when using their docks. Dock master was fast to respond online which was great. Experienced dock hands are not really on site and I think they send hotel maintenance people to the dock to help with lines if needed if you call them. Nice free ferry service to the side with all the action. Nice view of the city from the dock and slightly quieter for sleeping than being on the city side.