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First, it was a simple point and click to make the reservation. Ballards sent us a confirmation then an email and text reminder the day before with arrival instructions (nice not to have to search everywhere for them). As we pulled in, Paul was there with a big smile and an out-stretched hand for our lines. Had us secured for the night in about 10 seconds. After a 5 hour journey from Maine, this is exactly what we wanted and needed; no drama, no reservation inquisitions, just a 'come on in' and 'you're good'.