Worst marina experience we've had in 18 years of boating. We booked a transient reservation to stop overnight on way to winter storage. I checked the website to verify it was a deep water marina -- we need 5' 3" -- and they list 11 feet. I called ahead to verify the pumpout was working to avoid a $150 fee for pumping it out after hauling.
As we are backing out of the slip the shipyard employee yells at my wife on the helm that she'll run aground if she back to the right (the logical way), and then continues to mansplain to how to manuever the boat (she's been doing this for 18 years). When we get the dock he says "Oh the pumpout is broke." When I asks what he suggests we do, he says "Should've pumped out yesterday," which wouldn't have worked since we stayed on the boat overnight.
Update: Manager of Essex facilities reached out to me following review and has offered a future night stay as compensation and agreed to address the employee behavior (turns out we could have gone to the Dauntless Shipyard facility for the pumpout).