Report Review
The good news is that the construction is just about done here with new concrete fixed piers and new power poles. Hence the reason for 2 stars and not 1. We received extremely poor service for a place that charges over $3/foot. Read on for details.
The crew running the marina appears to be new/green. We booked through Dockwa several weeks in advance as we were attending a wedding nearby. Shortly after booking I received a call from Jamie asking to add them to our insurance for a 2 night stay. Very unusual but I had time to get it done. Once I got the endorsement to Jamie that was the last I heard from her. On the day we were to head over, I called in the morning to see if we could come early and nobody answered the phone, I left a message, but didn’t hear back. Since we were just over in Stuart, we drove over and the office was locked and still no answer on the phone. Granted it was a Saturday, but still unusual for a marina. We couldn’t get out on the dock because of a gate, but we could see from the road that assigned slip had a short finger and no pilings for the bow lines, so our bow would have been hanging way out with nothing to secure the bow to. As we were bringing the boat over, I finally got a call from Karina and explained my concerns about the slip, she said she would call me back, which she didn’t do. I tried calling her back on the number she called me from with no answer. When she did finally call back she gave us another slip option which turned out to OK, but upon our arrival there were much better options that we not offered and remained available during our stay. Nobody was there to meet us upon arrival, so we struggled getting tied up in a 20 knot wind. The marina is also not well protected from southerly winds, so it was also pretty bouncy once we were tied up. To top it off the gate requires a code to get out as well as in, which was not included in the welcome email even though Karina insisted it was and again no one answered the phone. Fortunately, one of the other marina guests helped us out with the code. We still never got the WiFi code which was also supposed to be in the welcome email.
If they can staff the marina better and answer the phone, it will be a great place to stay, just a little sporty in a southerly blow.