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If I could give zero stars I would. It’s sad that Safe Harbor has destroyed the Kings Point name that Morningstar spent so many years building. From the moment Safe Harbor purchased the marina it has drastically taken a turn for the worse. repairs to the facility are ignored even after after multiple requests. Including safety issues like non functioning dock pedestal lights and wiring. Customers always paid monthly prior to the purchase. Just 3 weeks prior to the boating season and contracts renewing they inform those customers that either it needs to be paid in full for the year or 4 months in a row of quarterly payments. Then, after many complaints due to being informed just a few weeks prior, the option was given for true quarterly payments but only after paying a large security deposit. Then prices were increased in some cases over $1500 per year. For the better part of 6 months we were told the wifi network was being updated. It would offer much better coverage. What it was, and most only found out after contracts were signed was it would cost you up to $600 more per year as they will throttle speeds forcing customers to purchase the premium service. And of you want those speeds inside your boat you must purchase a device for around $300. Our jet ski which was under contract through the end of February we informed we would not renew. We were then told in January we had ten days to vacate the jet ski. On February 1st we were charged another month due to early cancelation even though we were told to vacate and they had already put another jet ski in its place. So they double dipped. After reaching out to corporate and management about the issues with just 4 days notice we’re we’re told to vacate our boat or face legal action. This is how they address customer issues. We are not the only ones. We know of several others this happened to and was even told by a family member at another location the manager was told he was cancel anyone who complains. Stay away.

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