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Person on duty was unaware of our reservation. I had to show him the email receipt from Dockwa. We were given poor directions to a slip. We docked in what was a derelict slip by mistake, with the directions given. One of my crew put her foot through the rotted wood on the dock. Someone finally showed up to guide us to the correct area. The bathroom and, I assume,shower (we never saw either), were closed at night, until 10 am.