Just to share my recent experience at AquaMarina:
We have had some service work done on our boat by AquaMarina a few months ago. Immediately after the work was performed the boat was launched and a very obvious high pitch noise was present on the port side. AquaMarina was not able to resolve the issue and went so far as to suggest the noise probably existed prior to the work they did. I told them I was the original owner of the boat, purchasing it new in 2003, and that this boat never had this issue. Their response was that they had no proof of that----what an insult! Management then proceeded to tell me that they were done working on the boat (as obviously they could not resolve the problem they introduced and were unwilling to take ownership).
We were forced to bring the boat elsewhere since AquaMarina would not stand behind their work. The high pitch noise was resolved in 1 day by the second Marina. The problem which caused the high pitch sound was in the exact area that AquaMarina worked on!!!
The repair cost at the other Marina cost me $4,000, not to mention the service fees AquaMarina charged me. We also lost 2 months of boat use and wasted 2 months of slip fees while docked at AquaMarina. When I explained to the Management at AquaMarina that the repair work performed by the other Marina fixed the problem, and that they worked on the exact same area which AquaMarina worked on, their comment was that they would not reimburse me for any cost incurred or provide compensation for any storage fee at their Marina, let alone reimburse me for the work they did which had to be corrected elsewhere. This was by far the worst customer support I have ever experienced.
On another note, 7 days after the boat was put in her slip at AquaMarina it was hit by a transient attempting to dock, causing over $3,500 in damage to my bow. While this obviously was not the fault of AquaMarina, I believe the fairways to be pretty tight to maneuver around, and even more difficult when they place transients with large boats alongside certain docks- thus narrowing the channel and further reducing maneuverability. My understanding from some fellow boaters is that they often have to fend off to protect their boats from being hit by other boats.
We have since left this Marina as we felt that Management did not stand behind the work they performed on our boat, cost us a lot of lost time and money to get it correctly fixed, and treated us quite poorly from a customer support standpoint. We also were concerned that chances are, if the boat was hit in just 7 days in her new slip, most likely it was going to happen again due to what I believe to be tight channels that are difficult to maneuver.