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The issues were around lack of communication. First, the marina shuts down at 6pm, even in the middle of the summer, and it doesn't say that anywhere in the reservation process. Second, the security guard who eventually showed us to our slip didn't meet us at the outermost dock where we agreed to meet-that delayed getting to our slip by around 30 minutes. Third, the office said they would email or text me a map of the marina indicating where our slip was - they never did that so I had no idea where to go and it put all the responsibility on the security guard, which wasn't fair to him in my opinion. Fourth, I signed up for the free pumpout during the reservation process and they said they didn't have a record of me signing up when I checked the following morning. We eventually did get the pumpout, but it wan't until 11:30 the following morning. Fifth, there was no information provided on the checkout process, particularly what to do with the cards that unlock the security gates. I ended up hanging them on the electric/water station and letting them know that's where they were, but it would have been a simple matter to provide instructions on what to do with them. Sixth, they had free WiFi but they didn't provide any info in the envelope they left with the security guard, so I had to obtain it at the office the next morning. It would have been very simple to either provide the info in the envelope or email or text the info prior to check in. Like I said, poor communication was the issue. The facility itself seemed fine.