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No information was provided by the Dockwa confirmation email that marina staff leave at 5:00pm. So when I arrived around 5:30pm there was no one around and I had no idea where to go. Luckily other customers assisted me, fave gave me the door codes for the facilities and the power was on, and I borrowed a nearby water hose. I called the 24-hour number several times and left a message but no one replied. It all worked out in the end but not a great customer experience for a first-time visit.