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My boat and guest was only there for 1 night. We arrived 10 minutes before the marina office closed. The 2 young dock hands did a great job in assisting the slip location, tie up as well as handling the shore power lines. They later went to the office and brought back 2 key fobs but no paper work which would be needed later. Our on board guest and crew went to dinner and returned later that evening around 11:00pm only to find that both key fobs did not work. We had to stand outside the gate for almost an hour before we could be let in by another boat owner. The office was closed by the time we finished docking so we did not receive any paper work or after hour phone numbers upon our arrival due to the fact the office was closing during docking. The following morning we had our keys exchanged. After breakfast, because the female dock master was not present in the office earlier that morning, we later ask her if we could get some sort of credit - suggesting a $5.00 or $20.00 dollars or a free pump out since the charge was nearly $300.00 for 16 hours of use and due to the fact we were unable to get to our boat at the fault of the marina. The female dock master said no. So inclose, even if you arriving at closing time make sure your keys work prior to the marina staff leaving and ask them to bring all paperwork to the dock if the office is going to be closed by the time you are finish docking. Paper work had the after hours phone number, wifi password and other information needed. Waiting to the following morning will be too late.