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Fair Warning! I reserved a slip, via Dockwa, on a Sunday morning and waited for a reply. Info advised that requests were usually acknowledged within an hour. After a couple of hours I called the Marina and reserved a slip. The NBGM representative asked that I come to the office to provide additional information, which I did. I had 2 problems with this transaction. First NBGM did not have staff that had access to Dockwa on Sunday. Secondly, I was not asked, to fill out my info at the office, I was questioned about it. The NBGM rep took it upon himself to decide that I wanted electric service and didn't care to ask for my BoatUS number when I told him I was a member. I found all this out after my credit card was charged $21.50 more than the Dockwa quote! When I inquired about what the differences, I was informed that Dockwa was only an estimate and accused me of providing false information, on my form which the NBGM rep filled out. I then asked if NBGM would honor the Dockwa quote and they declined! So don't bother to use Dockwa and make sure you fill out your own info on their application form!

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