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We booked this last minute the day before arrival. At first glance, it looked great. Had great amenities for our young kids. We booked it on Dockwa and then did some further reading to discover all of the awful reviews regarding the swell and waves in the marina causing damage. I immediately messaged the dockmaster to let him know we were going to cancel due to the reviews and the NW during wind during our stay (other reviews said this was the worst due to the exposure to the open ocean, and it was!). We received no response to our request to cancel the day of booking. I then called and spoke to the Dockmaster the next morning to relay our concerns and cancel. He acted like he didn’t know what I was talking about and assured us all was fine. We entered Nassau Harbour and passed by the marina, there was only one boat in the entire marina while all the other marinas in Nassau were full. We carried on past to the fuel dock and other boaters supported the online reviews to stay away. We were lucky enough to find another marina but the Pointe Marina dockmaster not only refused to refund our deposit due to a 14 day cancellation policy despite booking and cancelling same day, but then also charged my credit card a second time upon learning I was canceling. Stay away!