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This is the 3rd time we have docked here, and effectively the same experience every time. The dock is challenging to access as ladders are only available in a few places, the 'gate' is long walk and one that is a bit hazardous if you have younger or older and guests, and I have NEVER seen a dock hand available to help with lines (except one time, when one magically appeared to charge me for going 15 minutes over my scheduled time).